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ORDERS POSTED OUT WITHIN TWO WORKING DAYS
ORDERS POSTED OUT WITHIN TWO WORKING DAYS

Delivery

DELIVERY SCHEDULE

Once we have received your order we do our best to pack and send your order out within 2 working days.  

Parcels are sent by Royal Mail second class 

You are responsible for ensuring that you enter the correct delivery address into the system when you place your order.  We will send the parcel to the shipping address that you provide when you place your order.  Unless we are able to recover an incorrectly addressed parcel, we will be unable to reship the items or provide a refund.

Orders will be sent to one address only.  We are unable to split the contents of one order to send out to multiple addresses.  If you wish for items to be sent to different addresses, please place two separate orders so that the postage can be charged accordingly for each parcel.

PLEASE NOTE THAT WE DO NOT POST OUT TO NORTHERN IRELAND, IRELAND, THE SCOTTISH HIGHLANDS, ISLE OF MAN OR THE CHANNEL ISLANDS.

DELIVERY COST 

We charge a flat rate fee of £3.95 per parcel. 
  

MISSING / LOST DELIVERY

 If your parcel does not arrive within the stated time frame above, please contact us at snowdoniasoaps@gmail.com 

Every parcel is sent tracked and we will be able to view the status of your parcel on the courier's website. 
If it looks like the parcel has been lost or misplaced by the courier we will contact them and instigate a search of the last seen location.  This can take a couple of days after initial contact.  
If the parcel is found by the courier it will then be delivered to you.  If it cannot be located, once the search has been completed then we will either refund you for the cost of your order (including postage) or we will replace the goods (subject to availability).

MISSING OR INCORRECT ITEMS

Normally, one person picks your order and a second person packs it.  This gives us a double check that all items are present and correct.  We also tick off every item on your order sheet as we pack it into your box, giving us a third check.  

Small items can easily get lost amongst the packing peanuts.  If you think an item is missing, please empty all of the filling and check carefully through it as often a 'missing' item will turn up with a more thorough inspection.

However, in the event that a mistake has been made and an item is missing or incorrect, please contact us within 48 hours of your parcel being delivered. 

Please include:

A photograph of your order sheet

A photograph of the box that it arrived in.